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Disaster Management Act, 2002 (Act No. 57 of 2002)

Notices

Directions regarding Call Centres providing essential services

1. Interpretation

 

In this direction, unless the context indicates otherwise, any word or expression has the meaning assigned to it in the Disaster Management Act, 2002 (Act No. 57 of 2002) or the Regulations issued in terms of section 27(2) of the Disaster Management Act, 2002 and published on 18 March 2020 in Notice No. 318 of Government Gazette No. 43107 and amended on 25 March 2020 in Notice No. R.398 of Government Gazette No. 43148 and on 26 March 2020 in Notice No. R.419 of Government Gazette No. 43168 and—

 

1.1. "BPESA"

means the Business Processing Enabling South Africa, a nonprofit industry body and trade association for call centres serving, amongst others, international markets.

 

1.2. "call centre"

means a call centre which provides health, safety, social support, government and financial services;

 

1.3. "CEO"

means the Chief Executive Officer of a business operating a call centre which provides essential services;

 

1.4. "Disaster Management Act"

means the Disaster Management Act, 2002 (Act 57 of 2002);

 

1.5. "Ministers"

means the Minister of Health and the Minister of Trade, Industry and Competition;

 

1.6. "occupational health practitioner"

means an occupational medical practitioner or a person who holds a qualification in occupational health recognised by the South African Interim Nursing Council; and

 

1.7. "Regulations"

means the Regulations referred to above.