Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

Purchase

The purpose of these Regulations is to:

(a)	Prescribe minimum standards for electronic communications services to an end-user by:

(i)	an individual or class ECNS licensee; and

(ii)	an individual or class ECS licensee

(b)	Ensure that the quality of service offered to an end-user is in accordance with the prescribed service parameters; and

(c)	Protect the rights of end-users in the electronic communications sector by:

(i)	providing an end-user with sufficient information to enable informed decisions;

(ii)	ensuring the efficient and effective resolution of complaints; and

(iii)

facilitating redress to an end-user where appropriate.