Electronic Communications Act, 2005 (Act No. 36 of 2005)

ICASA

Purchase

FORM 12B

POSTAL SERVICES COMPLAINTS REPORT

This Form should be submitted in accordance with the Code Of Practice for Postal Industry, Customer Care Standards and Conveyance of Mail Regulations

This Form should be submitted quarterly in accordance with the Authority's Financial Year.

1.	Licence information

Name of Licensee/Registrant
Licence/Registration Number
Date submitted
Period under review

2. Number of Complaints (complete for relevant months in this quarter)

3. Complaints Log

Provinces	Complainant Name and Surname	Nature of Complaint	Date received	Date Resolved	Average turnaround time taken to resolve
Eastern Cape
Free State
Gauteng
Kwa-Zulu Natal
Limpopo
Mpumalanga
Northern Cape
North West
Western Cape

4. Lost/Damaged items

5.	Attach a copy of the complaints procedures published by your organisation and indicate on the cover page where they have been published (i.e. website, shops, etc).

6.	I, ......................................................................., in my capacity as ...............................................................hereby verify that the information provided is true and correct.

Signature

Designation

Date