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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

End-User and Subscriber Service Charter Regulations, 2016

8. Billing

 

Itemised Bill

 

(1) A licensee must provide a detailed itemised bill to its post-paid end-users upon request indicating the following information:
(a) bundled calls (i.e. inclusive voice minutes of an end-user's tariff plan), specifying for each call, "0 cents" for in bundle calls, date, time, duration and recipient number;
(b) calls incurring a charge, specifying for each call, date, time, duration, recipient number and cost;
(c) bundled SMS' (i.e. inclusive SMS' of end-users's tariff plan), specifying for each SMS, "0" cents for in bundle SMS' date, time and recipient number;
(d) SMS' incurring charges, specifying charges applicable, date, time and recipient number;
(e) in-bundle date (i.e. inclusive data of an end-user's tariff plan), must specify for each data session, "0" cents for in bundle data, date, time and, the total data used;
(f) out of bundle data specifying charges applicable date, time and total data used;
(g) any additional charges incurred by the end-user shall be listed in the "detailed itemised bill"; and
(h) applicable billing period with clear start and end dates.

 

(2) A licensee must create online systems to enable end-users to access and retrieve their electronic statements containing the detail set out in subregulation 8(1).

 

(3) The detailed itemised bill must be provided at a cost related to the mode of delivery.

 

Provision of Pre-Paid Usage Report

 

(4) A licensee must provide a pre-paid end-user with a usage report within 14 days of a request, after the necessary validation to confirm the authenticity of the end-user.  The usage report must be sent via e-mail or by post in accordance with the end-user's request.

 

(5) A licensee must keep billing records for a minimum period of three (3) months, unless a longer time period is prescribed in other applicable legislation.

 

(6) Charges levied by the licensee, for the provision of a detailed usage report to pre-paid end-users must be limited to cost recovery.

 

(7) [Regulation 8(7) deleted by regulation 5 of the End-User and Subscriber Service Charter Amendment Regulations, 2018 (Notice 233 of 2018)]