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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

Numbering Plan Amendment Regulations, 2020

Schedules

Schedule 2: Toll-free framework

 

1. Purpose of the 080 toll-free implementation framework

 

The purpose of this framework is to ensure that in every communication made available to a toll-free number, no charge is incurred by the caller irrespective of the electronic communication network used in originating the communication.

 

2. Toll-free model

 

(1) The single direct connection model shall be used as the toll-free model to achieve the objectives of the Regulations.

 

(2) The following principles shall apply to the single direct connection model:
(a) the receiver of toll-free communication will have commercial and technical relationship with a licensee of their choice;
(b) calls are free to all callers, irrespective of the electronic communication network used in originating the communication;
(c) the terminating licensee will in turn pay the originating licensee a commercially agreed upon charge towards the cost of originating the call;
(d) negotiations and payment of the agreed upon charge should be fair and non-discriminatory;
(e) any commercial negotiations disputes should be addressed within 30 days; and
(f) failure to resolve the dispute within 30 days, the dispute should be lodged with the Authority.

 

Figure 1 shows the schematic diagram of flow of funds:

 

N370 Figure 1

 

3. Interconnection considerations

 

(1) Licensees must file amended interconnection agreements, including 080 toll free services, with the Authority within six (6) months of this framework coming into force;

 

(2) Failure to file amended interconnection agreements as required should not affect the implementation of this framework;