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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

End-User and Subscriber Service Charter Regulations, 2016

4. Provision of information to end-users

 

At the point of contracting

 

(1) A licensee and its agents must inform an end-user at the point of sale, or prior to contracting of the following where applicable:
(a) contract terms and conditions;
(i) deposit;
(ii) connection fee;
(iii) administrative fees;
(iv) insurance costs;
(v) in and out-of-bundle rates;
(vi) hardware costs;
(vii) the possibility of tariff changes during the contract terms;
(viii) rules for early termination of a contract prior to expiry of the contract term;
(ix) rules for the carryover of voice minutes and data;
(x) fair usage policies;
(xi) date and period of invoicing;
(b) complaints handling procedure.

 

(2) A licensee must conduct random checks on points of sale and service outlets to monitor compliance with the requirement to provide information to end-users as  contained in subregulation (1).
[Regulation 4(2) substituted by regulation 3.1 of the End-User and Subscriber Service Charter Amendment Regulations, 2018 (Notice 233 of 2018)]

 

(3) A licensee must report to the Authority on the findings of the random checks, and the report must include the following:
(a) schedule of random checks;
(b) areas where random checks were conducted;
(c) findings from the random checks; and
(d) remedial measures implemented to address non-compliance identified.

 

(4) Reports in terms of subregulation (3) must be submitted to the Authority in February and in August of every year.
[Regulation 4(4) inserted by regulation 3.2 of the End-User and Subscriber Service Charter Amendment Regulations, 2018 (Notice 233 of 2018)]