Public Service Commission Act, 1997
R 385
Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsEnd-User and Subscriber Service Charter Regulations, 201615. Service care line centre |
| (1) | A licensee must provide an end-user care service. |
| (2) | Calls to service care line centre must be at no cost to an end-user. |
| (3) | A licensee must provide help to end-users in as many languages as is practicable. |
| (4) | A licensee must ensure accessibility of services by persons with disabilities. |
| (5) | A licensee must answer end-user service calls within three (3) minutes. |
