DOMAIN 4: ORGANISATION AND MANAGEMENT SKILLS

Behavioural Statements

Compentencies

Item No.

Entry Level into Practice

Intermediate Practice

Advanced Practice

4.1

Human resources manage

ment

4.1.1

4.1.1.1

Contribute to the effective management of pharmacy personnel.

4.1.1.2

Effectively manage pharmacy personnel under personal supervision.

4.1.1.3

Identify human resources requirements and manage human resources effectively.

4.1.2

4.1.2.1

Undertake continuing professional development.

4.1.2.2

Participate in the provision of staff training and continuing professional development.

4.1.2.3

Identify staff training needs, facilitate appropriate training opportunities and participate in continuing professional development.

4.1.3

4.1.3.1

Conduct self-assessments or appraisal in line with the performance management policy.

4.1.3.2

Conduct staff assessments or appraisals in line with the performance management policy.

4.1.3.3

Review performance management policies and processes.

4.1.4

4.1.4.1

Adhere to basic human resources management legislation, e.g. Labour Relations Act and Basic Conditions of Employment Act.

4.1.4.2

Monitor adherence to relevant human resources management legislation, e.g. Labour Relations Act and Basic Conditions of Employment Act.

4.1.4.3

Develop and train pharmacy personnel.

4.2

Financial management

4.2.1

4.2.1.1

Submit patient prescription claims to health funders to ensure optimum use of patient benefits.

4.2.1.2

Monitor patient prescription claims submitted to health funders to ensure optimum use of patient benefits.

4.2.1.3

Determine dispensing and professional fees to be charged in line with legislation.

4.2.2

4.2.2.1

Work according to the approved budget.

4.2.2.2

Monitor income and expenditure in line with budget prescripts.

4.2.2.3

Develop and effectively analyse and manage financial data and budgets.

4.2.3

4.2.3.1

Comply with all relevant legislative prescripts.

4.2.3.2

Monitor adherence to all relevant legislative prescripts.

4.2.3.3

Ensure adherence to all relevant legislative prescripts

4.2.4

4.2.4.1

Perform cost benefit analysis.

4.2.4.2

Apply the principles of pharmacoeconomic assessments.

4.2.4.3

Apply the principles of pharmacoeconomic assessments.

4.3

Pharma- ceutical infrastructure management

4.3.1

4.3.1.1

Identify pharmaceutical facility and equipment needs.

1.3.1.2

Identify pharmaceutical facility and equipment needs.

4.3.1.3

Identify pharmaceutical facility and equipment needs and develop a plan to achieve and meet the needs.

4.3.2

4.3.2.1

Monitor the suitability of pharmaceutical facilities and equipment.

4.3.2.2

Monitor the suitability of pharmaceutical facilities and equipment.

4.3.2.3

Manage pharmaceutical facilities and equipment.

4.3.3

4.3.3.1

Work according to the approved workplace procedures and policies.

4.3.3.2

Implement and monitor workplace procedures and policies.

4.3.3.3

Develop and review workplace procedures and policies as required.

4.3.4

4.3.4.1

Prioritise and organise workflow and demonstrate time management skills.

4.3.4.2

Manage, prioritise and organise workflow and demonstrate time management skills.

4.3.4.3

Develop and review workflow systems in order to manage, prioritise and organise daily work and demonstrate time management skills.

4.3.5

4.3.5.1

Maintain the existing pharmaceutical infrastructure.

4.3.5.2

Contribute to the improvement of the existing pharmaceutical infrastructure.

4.3.5.3

Ensure pharmaceutical infrastructure is in line with legislative requirements.

4.4

Quality assurance

4.4.1

4.4.1.1

Participate in the update of the SOPs and attend training on SOPs.

4.4.1.2

Contribute to the development, implementation, maintenance and training of staff in respect of SOPs.

4.4.1.3

Conduct regular audit activities, report and act upon findings.

4.4.2

4.4.2.1

Assist with procedures and processes that ensure quality assurance is achieved.

4.4.2.2

Participate in quality assurance audits.

4.4.2.3

Use feedback from complaints and audits to implement improvement strategies, and monitor and evaluate the outcomes.

4.4.3

4.4.3.1

Work according to the approved document management and recordkeeping systems.

4.4.3.2

Implement a system for documentation and recordkeeping for quality assurance purposes.

4.4.3.3

Develop and update systems for documentation and recordkeeping for quality assurance purposes.

4.5

Change management

4.5.1

4.5.1.1

Participate in change management processes within the team.

4.5.1.2

Manage a change management process for the team.

4.5.1.3

Contribute to and lead a change management process beyond the team/workplace or across disciplines.

4.5.2

4.5.2.1

Overcome internal barriers and self-limiting beliefs to change by analysing the climate and the readiness for change followed by measures to improve personnel growth and contribute to organisational success and outcomes.

4.5.2.2

Motivate staff to overcome barriers to change in order to drive organisational success and outcomes.

4.5.2.3

Develop strategies to inspire and motivate staff to overcome barriers to change in order to drive organisational success and outcomes.

4.6

Policy development

4.6.1

4.6.1.1

Apply policies and SOPs.

4.6.1.2

Implement and monitor policies and SOPs.

4.6.1.3

Develop a policy framework and SOPs