Acts Online
GT Shield

Children's Act, 2005 (Act No. 38 of 2005)

Regulations

General Regulations Regarding Children, 2010

Chapter 6 : Child Protection System (Sections 104-110 and 142(a)-(f) of the Act)

32A. Quality assurance of child protection services and child protection organisations

 

(1) The Director-General must, after consultation with all the provincial heads of social development, develop national quality assurance framework for:
(a) child protection services;
(b) designated child protection services;
(c) designated child protection organisations; and
(d) all adoption social workers.

 

(2) The quality assurance referred to in subregulation (1) must be conducted by the Director-General or provincial head of social development.

 

(3) The quality assurance must, at least once in every three years:
(a) be conducted at any provincial office in the relevant province;
(b) be conducted at any service delivery point in the relevant province;
(c) be conducted at any child protection organisation in the relevant province;
(d) be conducted at the registered consulting offices of a social worker in private practice;
(e) be conducted at any child care facility;
(f) take into account the framework developed by the Director-General as contemplated in regulation 32A(1);
(g) be executed by a suitably qualified person who has the appropriate training in quality assurance and monitoring and evaluation of child protection services as the Director-General or the provincial head of social development may determine; and
(h) assess and evaluate the efficiency, efficacy of programmes and operations of child protection services in accordance with the quality assurance framework.

 

(4) The quality assurance framework referred to in subregulation (1) must:
(a) provide for monitoring of compliance with the Act, Regulations, and norms and standards; and
(b) provide for quarterly reporting and monitoring of:
(i) child protection services;
(ii) child protection organisations;
(iii) services rendered by adoption social workers; and
(iv) designated child protection services.

 

(5) The Director-General or the provincial head of social development may order a quality assurance process at any time of there is a reason to believe that a child protection organisation or service provider does not comply with any provision of the Act or the Regulations.

 

(6) The Director-General or provincial head of social development must take into account the relevant report from the quality assurance team and make recommendations or implement any improvement measures required.

 

[Regulation 32A inserted by section 2 of the Amendment General Regulations Regarding Children, 2023, Notice No. 4059, GG49659, dated 10 November 2023 ]