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Films and Publications Act, 1996 (Act No. 65 of 1996)

Procedures

Film and Publication Board Complaints Handling Procedures

Chapter 3 : Lodging Complaints

9. Format of lodging a complaint

 

(1) A complaint to the FPB should preferably be in writing but an oral complaint in person or by telephone may be accepted –
(a) if it is not possible for a person who wishes to report a complaint to reduce it to writing;
(b) if it is not possible for a complainant to send a written complaint to the FPB; or
(c) if the complaint concerns an urgent matter making it inadvisable to insist on a written complaint.

 

(2) An oral complaint must be reduced to writing by the member of staff, as duly designated, on a form which substantially corresponds with the form provided for in Annexure A to these Procedures.