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Films and Publications Act, 1996 (Act No. 65 of 1996)

Procedures

Film and Publication Board Complaints Handling Procedures

Chapter 3 : Lodging Complaints

7. Information required when lodging a complaint

 

(a) indicate whether the complaint is lodged personally or on behalf of another person, group or class of persons, association, organisation or organ of state and, if so, provide particulars;

 

(b) provide the following personal information –
(i) full names of the complainant;
(ii) the physical and postal address of the complainant;
(iii) the telephone number of the complainant and their e-mail address, if available; and
(iv) a copy of their identity document, birth certificate or passport, if available, and if the complainant is not a natural person, any document showing the registration number and/or official stamp of the juristic person, if available;

 

(c) provide the following information regarding the alleged contravention of the Act –
(i) the date and place of occurrence of the alleged contravention;
(ii) the nature of the contravention alleged;
(iii) particulars of any person, group or class of persons, association, organisation or organ of state who or which is allegedly in contravention, if known;
(iv) the names and addresses of any person who may provide information relevant to the complaint;
(v) information regarding other mechanisms which the complainant has employed in an attempt to resolve the complaint, if any;
(vi) particulars of any person who has been involved in an attempt to resolve the complaint, if any;
(vii) any other relevant information or supporting documents that can be used during the investigation; and
(viii) the way in which the alleged contravention should, in the opinion of the complainant, be resolved or the nature of the relief sought.