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Use of Official Languages Act, 2012 (Act No. 12 of 2012)

Notices

DSAC Language Policy

12. Complaints mechanism

 

12.1 Any person who is dissatisfied with a decision of DSAC regarding its use of official languages may lodge a complaint in writing to the DG.

 

12.2 Any complaint must be lodged:

 

12.2.1 in writing, and
12.2.2 within three months of the complaint arising.

 

12.3 Any complaint lodged must state the name, address, and contact information of the person lodging it.

 

12.4 Any complaint lodged must provide a full and detailed description of the complaint.

 

12.5 The DG may request a complainant to supply any additional information necessary to consider the complaint and to attend a meeting for the purpose of making an oral enquiry into the complaint.

 

12.6 The DG will consider the complaint and respond in writing, not later than two months after the complaint was lodged, informing the complainant of the decision.

 

12.7 If the complainant is dissatisfied with the decision of the DG, they may lodge an appeal to the Minister in writing, not later than two months after the dissatisfaction arose.