Acts Online
GT Shield

Use of Official Languages Act, 2012 (Act No. 12 of 2012)

Notices

Language Policy of the Department of Justice and Constitutional Development

17. Complaints Mechanisms

 

17.1 Any person who is dissatisfied with a decision of the Department regarding its use of official languages may lodge an official complaint addressed to the Director-General: Department of Justice and Constitutional Development.

 

17.2 A complaint shall be submitted by any of the following methods:

 

17.2.1 Registered post:     The Director-General

c/o Deputy Director-General: Court Services

Department of Justice and Constitutional Development

Private Bag X81

Pretoria

0001; or

17.2.2 Physical delivery:   The Director-General

c/o Deputy Director-General: Court Services

Department of Justice and Constitutional Development

SALU Building

316 Andries* Street (Cnr Thabo Sehume & Francis Baard Streets)

Pretoria

0001; or

*Andries Street was renamed Thabo Sehume Street and Schoeman Street was renamed Francis Baard Street by the Tshwane Metro Council in March 2012.

17.2.3 Fax: 086 653 2933

 

17.3 The complaint must—
17.3.1 be in writing;
17.3.2 be lodged within three months of the complaint arising;
17.3.3 be in the official language that the complainant prefers;
17.3.4 state the name, address and contact information of the person lodging the complaint;
17.3.5 provide a full and detailed description of the complaint; and
17.3.6 contain any additional information that may be requested or needed to consider the complaint.

 

17.4 The Director -General shall—
17.4.1 consider the complaint and make a decision, no later than three months after the complaint was lodged;
17.4.2 inform the complainant in writing of the decision; and
17.4.3 advise the complainant about steps that may be taken if the complainant is dissatisfied with the decision.

 

17.5 A complainant who is dissatisfied with the decision contemplated in paragraph 17.4.2 may lodge an appeal to the Minister.
17.5.1 The appeal must—
(a) be in writing;
(b) be lodged within one month of the decision contemplated in paragraph 17.4.2;
(c) state the name, address and contact information of the person lodging the appeal; and
(d) provide a full and detailed description of the appeal.

 

17.6 The Minister shall—
17.6.1 consider the appeal and make a decision, no later than three months after the appeal was lodged;
17.6.2 inform the appellant in writing of the decision; and
17.6.3 advise the appellant about steps that may be taken if the appellant is not satisfied with the decision.