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National Land Transport Act, 2009 (Act No. 5 of 2009)

Regulations

Second National Land Transport Regulations, 2025

Chapter 2: Regulations on Electronic-Hailing Services

17. Minimum requirements for an e-hailing platform administrative function

 

The e-hailing platform administration function must at least include the following:

 

(a) Driver and user management;

 

(b) Location and fares management using the latest updated maps;

 

(c) Booking and payment management;

 

(d) Vehicle management;

 

(e) Driver orders and payoffs management, and

 

(f) Customer service centre to report passenger experiences.