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South African Police Service Act, 1995 (Act No. 68 of 1995)

Regulations

Forensic DNA Regulations, 2020

19. Alternative dispute resolution

 

(1) The Board may, if it deems it necessary in the interest of service delivery, proceed to resolve a complaint through the mediation and conciliation process contemplated in section 15Z(d)(iii) of the Act.

 

(2) The decision to refer the complaint for resolution or mediation and conciliation must be done in consultation with the complainant and the affected party.

 

(3) If the informal resolution or mediation fails, the Board may refer the matter to the Minister for direction.