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National Health Act, 2003 (Act No. 61 of 2003)

Regulations

Norms and Standards Regulations Applicable to Different Categories of Health Establishments, 2017

User Rights

5. Access to care

 

(1) The health establishment must ensure that users are attended to in a manner which is consistent with the nature and severity of their health condition.

 

(2) For the purposes of sub-regulation (1), a health establishment must—
(a) implement a system of triage;
(b) ensure access to emergency medical transport for users requiring urgent transfer to another health establishment, and that they are accompanied by a health care provider; and
(c) adhere to clinical guidelines on stabilizing users presenting in an emergency before referring them to another health establishment.

 

(3) The health establishment must maintain a system of referral as established by the responsible authority.

 

(4) For the purposes of sub-regulation (3), a health establishment must—
(a) ensure that users are provided with information relating to their referral to another health establishment; and
(b) ensure that a copy of the referral document is kept in the user's health record.