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National Health Act, 2003 (Act No. 61 of 2003)

Regulations

Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

46. Investigations register

 

(1) The Ombud must keep a register, on its public website, of all investigations.

 

(2) The register must list the following matters for each investigation—
(a) type of norm or standard breached;
(b) general nature of the matter being investigated;
(c) date on which it was decided to carry out the investigation;
(d) current due date for completing the investigation;
(e) current status of the investigation; and
(f) reason for each extension of the period of investigation.

 

(3) The register must not include information that identifies or puts at risk a complainant, health establishment or person to whom a health care service was provided.