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Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

Regulations Regarding Standard Terms and Conditions for Individual Licences under Chapter 3

Schedule 1 : Standard Terms and Conditions for Individual Broadcasting Services, 2010

13. Obligations that apply in respect of Subscription Broadcasting Services only

 

1) A subscription BS Licensee may not provide a subscription service, unless the price(s) for the service and other terms and conditions of the provision of such service have been, made known to the public by:
a) making such prices and terms and conditions available for inspection at its offices during business hours;
b) providing such details to anyone who requests same at no charge; and
c) providing such details on its website; if any

 

2) A subscription BS Licensee must submit to the Authority:
a) details of the price(s) for its service and other terms and conditions of the provision of such service within 30 days of commencing such service; and
b) on bi-annual basis, a record of the actual services provided and the actual tariffs charged therefore during the previous six months.

 

3) Billing Obligations of Subscriptions BS Licensees:
a) The Licensee must at no charge provide an accurate invoice with a detailed statement of services rendered to any subscriber.
b) Such invoice must include, among other things, the following information for the entire period covered by such invoice or statement:
i) detail of all services rendered to the customer or subscriber;
ii) the breakdown of the different charges associated with such services; and
iii) the applicable service pricing for the period of use covered by such invoice or statement.