Tourism Act, 2014 (Act No. 3 of 2014)

Notices

Purchase

Operational Readiness

A person in charge of the tourism establishment must—

(a)	develop a prevention plan inclusive of a cleaning and disinfection plan;

(b)	have the required staff levels for operations;

(c)	have integrating technologies to enable automation such as contactless payment;

(d)	ensure compliance with physical distancing protocols and use markings to clearly communicate to guests and staff;

(e)	implement safety checks for staff and guests entering the establishment and ensure that staff to stay at home when experiencing COVID-19 symptoms;

(f)	designate a health and safety officer and clarify their roles and responsibilities;

(g)	develop staff and guest medical declaration and travel status form which is POPI compliant; and

(h)	develop standard procedures for staff and guests with COVID-19 and other related pandemics symptoms.

Self Preparedness

A person in charge of the tourism establishment must—

(a)	train staff on COVID-19 and other related pandemics in line with the latest health advice from the health authorities and WHO;

(b)	implement staff protocols, code of conduct and guidelines for staff operations;

(c)	retrain staff on infection control,wearing of protective gear, hygiene and physical distancing; and

(d)	constantly monitor the well-being of staff to ensure the implementation of guidelines by health authorities.

Safe Experience

A person in charge of the tourism establishment must—

(a)	implement enhanced disinfection and cleaning practices;

(b)	implement and communicate safety processes for guests including physical distancing;

(c)	enhance food safety and hygiene in dining areas and restaurants; and

(d)	implement enhanced cleaning, disinfection and physical distancing for events.

Building Trust and Confidence

A person in charge of the tourism establishment must—

(a)	ensure clear and simple communication with customers on safety and hygiene protocols both digitally and physically;

(b)	implement clear signage throughout the establishment to inform guests of cleaning protocols and physical distancing; and

(c)	provide guidelines in line with the advice of health authorities to guests, which include wearing of face masks, hand hygiene and physical distancing.