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Tourism Act, 2014 (Act No. 3 of 2014)

Notices

Norms and Standards for the Safe Operations of the Tourism Sector in the context of COVID-19 and other related pandemics

11. Norms and Standards for Food Service

 

Operational and Staff Preparedness

 

A person in charge of food services must—

(a) develop a prevention plan for the attraction business;
(b) implement protocols and guidelines for staff, including health checks;
(c) integrate technologies  to  enable  automation such  as contactless touchpoints and payments, where possible;
(d) introduce a COVID-19 and other related pandemics contingency plan, should a new case emerge;
(e) train staff to ensure the execution of operational plans; and
(f) monitor the well-being of the employees and encourage them to follow the latest advice of health authorities.

 

Safe experience

 

A person in charge of food services must—

(a) implement enhanced sanitation,disinfection, and deep cleaning;
(b) implement  physical distancing measures with regard to seating distribution, booths, aisles and gathering size in line with government
(c) guidelines;
(d) reduce the capacity of venues to a limit appropriate to allow for social distancing and as required by local regulations;
(e) implement customer processes including participant information, to ensure physical distancing; and
(f) implement measures to ensure food safety and hygiene.