Measure

Target

Accountable Person

Pre-approve new applications

Daily

Operations Management

Allocate Receipts for Payments Received (New applications and Renewals)

Daily

Accounts Receivable Clerk

Allocate unidentified Payments

Within 1 week (within 7 calendar days) once the payer has been identified

Accounts Receivable Clerk

Set up appointment for onsite assessment of Establishment

Within 3 working days of the Establishment being allocated to the Assessor

Assessor

Conduct onsite Grading assessment of  New Membership

Within  4  calendar  months  of invoice payment

Assessor

Conduct Grading assessment for a renewal of Membership

Before the expiry: i.e. between the date of receipting and assigning to the Assessor to before the Monthly Property Approvals EXCO Meeting within the month of expiry

Assessor

Submit Assessment Report & supporting documents

Within   7   calendar   days   of assessment

Assessor

Review Assessment Reports

Within   7   calendar   days   of submission

PMA

Deadline to submit Establishments for the Monthly Property Approvals Exco Meeting

1   working   day   before   the Meeting

PMA

Feedback on an Assessor Review

2 working days

Assessor

Number of reviews permitted on a submission

3

Assessor

Submit invoices against PO Notification

3 working days

Assessor

Pay Assessors

Last day of Month

CQOA

Review Grading Standard

Every 3 years

CQOA & Marketing and Communications Manager

Sign off Monthly Property Approvals Exco Meeting

Within 24 hours of Meeting

CQOA

Conduct Internal Audit of Plaque and Certificate delivery

2 calendar months after the Monthly Property Approvals ?Exco Meeting

QPA