(1)
| (a) |
The Tourism Complaints Officer may on his or her own initiative or in response to a proposal from persons conducting business within a particular tourism sector, recommend to the Minister— |
| (i) |
the accreditation of a particular scheme or arrangement established by or for a particular tourism sector to resolve tourist complaints; and |
| (ii) |
the person responsible for the implementation of the scheme or arrangement. |
| (b) |
Before making the recommendation the Tourism Complaints Officer, must— |
| (i) |
consult persons conducting business within the particular tourism sector; |
| (ii) |
publish particulars of the proposed scheme or arrangement and of the proposed accreditation for public comments; |
| (iii) |
consider any comments received; and |
| (iv) |
where appropriate, make any adjustments to the proposed scheme or arrangement. |
| (2) |
A scheme or arrangement contemplated in subsection (1) must— |
| (a) |
be consistent with the objects of this Act; |
(c) comply with such requirements as may be prescribed.
| (3) |
The Minister may, by notice in the Gazette— |
| (a) |
accredit a scheme or arrangement contemplated in subsection (1); and |
| (b) |
amend or withdraw the accreditation on the recommendation of the Tourism Complaints Officer. |
| (4) |
The Tourism Complaints Officer— |
| (a) |
must monitor the effectiveness of any accredited scheme or arrangement; and |
| (b) |
may require the person responsible for the implementation of an accredited scheme or arrangement to provide such information as may be reasonably necessary for the purposes of such monitoring. |