BNG

: Breaking New Ground

CD

: Chief Director

CSOS

: Community Scheme Ombud Services

DDG

: Deputy Director-General

DHS

: Department of Human Settlements ("the Department")

DIO

: Deputy Information Officer (designated in terms of section 17 of the PAIA)

EAAB

: Estate Agency Affairs Board

FLISP

: Finance Linked Individual Subsidy Programme

HDA

: Housing Development Agency

HS

: Human Settlements

HSS

: Housing Subsidy System

IO

: Information Officer (Director-General of the Department)

M&E

: Monitoring and Evaluation

MTEF

: Medium-Term Expenditure Framework

NHBRC

: National Home Builders Registration Council

NHFC

: National Housing Finance Corporation

NURCHA

: National Urban Reconstruction and Housing Agency

PAIA

: Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)

PDHS

: Provincial Department of Human Settlements

RHLF

: Rural Housing Loan Fund

SAHRC

: South African Human Rights Commission

SHRA

: Social Housing Regulatory Authority

SLA

: Service Level Agreement

USDG

: Urban Settlements Development Grant