Public Service Commission Act, 1997
R 385
Public Service Act, 1994 (Act No. 103 of 1994)RegulationsPublic Service Regulations, 2016Chapter 3 : Planning, Organisational Arrangements and Service DeliveryPart 3 : Service delivery36. Operations management framework |
An executive authority shall establish and maintain an operations management framework which shall include—
| (a) | an approved service delivery model; |
| (b) | a list of all core mandated services provided by the department; |
| (c) | mapped business processes for all services; |
| (d) | standard operating procedures for all services; |
| (e) | service standards for all services; |
| (f) | a service delivery charter referred to in regulation 37; and |
| (g) | a service delivery improvement plan referred to in regulation 38. |
