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Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)


Promotion of Access to Information (PAIA) Manual

9. Procesure for Requesting Access to Information

9.3 Formal requests as per PAIA requirements


STEP 1: Completing the prescribed access request form


Obtain the prescribed request form, Form A contained in Annexure B of this manual, which is available on the DHS website or at any office of the DHS upon request.
Complete the prescribed form in full, clearly indicating the record(s) requested, and sign the request form in the space provided.
If a request is made on behalf of another person, the requester must submit proof of the capacity in which the request is made, to the reasonable satisfaction of the DIO.


STEP 2: Payment


The requester must pay the prescribed request fee if due and when requested to do so by making a deposit into the account number provided below. Persons listed in paragraph 9.5.4 of this manual are exempted from paying the request fees.




Account name

Department of Human Settlements


Standard Bank

Account number


Branch name

Pretoria, Van der Walt Street

Branch code



Promotion of Access to Information Act


STEP 3: Submission of request


The requester must submit the application form to the DIO through the PAIA Unit at the address, fax number or email address provided in this manual. The request form should be accompanied by proof of payment for the request fee. No proof of payment is attached by people qualifying for exemption, but the reasons for exemption should be clearly stated on the form.