Adult Basic Education and Training Act, 2000
R 385
Border Management Authority Act, 2020 (Act No. 2 of 2020)RegulationsBorder Management Authority Regulations, 202519. Complaints and grievances affecting work of Authority |
| (1) | The Commissioner must keep a register of complaints and grievances received affecting the work of the Authority for a period of five years. |
| (2) | A complaint or grievance affecting the work of the Authority must be submitted to the Commissioner in a form that is substantially similar to Form 10 in Schedule A. |
| (3) | The Commissioner must, after receipt of a complaint or grievance, acknowledge receipt and investigate the complaint or grievance within 30 days or such reasonable period, which period shall not exceed 60 days from the date of receipt of the complaint or grievance. |
| (4) | On conclusion of the investigation, the Commissioner must, in writing, inform the complainant of the outcome of the investigation and any steps taken to remedy the grievance or complaint. |
| (5) | The Commissioner may, where appropriate, refer the complaint or grievance to the relevant law enforcement agency. |
