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Skills Development Act, 1998 (Act No. 97 of 1998)


Service Level Agreement Regulations, 2005

Chapter 1 : Performance Management of the SETA



Without limiting the generality of regulation 5, a service level agreement may include—


(1) the standards, criteria and targets for measuring and evaluating the level of service delivery by a SETA in—
(a) performing its statutory functions;
(b) meeting its targets in terms of the national skills development strategy; and
(c) implementing its annual strategic plan as contemplated in regulation 5(2)


(2) the reports that a SETA must submit to the Director-General for purposes of measuring and evaluating its performance, conduct and practices;


(3) the format and information requirements of such annual strategic plans and reports; and


(4) the details of any assistance that the Director-General is to provide to a SETA in order to enable it to perform its functions, including any time-table for providing that assistance.