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National Credit Act, 2005 (Act No. 34 of 2005)


National Credit Regulations, 2006

Chapter 6 : Dispute Resolution

50. Initiating a complaint to the National Credit Regulator


(1) A consumer may lodge a complaint against a credit provider by:
(a) submitting a completed Form 29 to the National Credit Regulator by fax, mail or e-mail; or
(b) contacting the National Credit Regulator telephonically.


(2) Telephonic and e-mail originated complaints may be lodged only by the complainant, not by another person on behalf of the complainant.


(3) If a person completes and submits Form 29 on behalf of complainant, the complaint must be accompanied by a written consent signed by the complainant.


(4) A third party may act on behalf of a complainant only if the complainant has consented in writing.


(5) A consent contemplated in sub-regulation (4) must contain the following:
(a) name of the third party;
(b) name of the credit provider,
(c) Full name and signature of the complainant
(d) date of signing of the agreement to which the complaint relates; and
(e) details of the complaint.