Table 2

Part 3 : Disputes between consumers and credit providers referred after failure of ADR

Row No.

Column a

Column b

Column c

Column d

Column 3

Column f

Column g

Column h

Application type

Description

Limitation on time for submission

Forms to be used

Other documenta-tion to be included in application

Application fee

Parties to be notified

Documents to be served

34.

Section 137(3)

Application upon failure of alternative dispute resolution between consumer and credit provider

Within 20 business days from the date of a certification in the form of NCR 28 that the dispute resolution has failed, or within a longer time if the Tribunal permits

Form TI.137(3)

(1) A copy of Form NCR 28 certifying the failure of dispute resolution between the parties, together with all documents mentioned in that Form

(2) Form TI.r30A

n/a

(1) The other party to the failed dispute resolution (credit provider of consumer)

(2) The Regulator

(3) The ADR agent that completed the Form NCR 28

(1) To both parties mentioned in (2) and (3) in column g, copies of Forms TI.137(3) and NCR 28 (without the other documents mentioned in that form)

(2) To the party mentioned in (1) in column g, copies of Form TI.137(3) and all documents listed in column e.