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Independent Communications Authority of South Africa Act, 2000 (Act No. 13 of 2000)

Regulations

ICASA Compliance Procedure Manual Regulations, 2011

Forms

Form 7A : Code of Conduct for ECS and ECNS

 

FORM 7A

 

CODE OF CONDUCT FOR ECS AND ECNS

(I-ECNS, C-ECNSM, I-ECS and C-ECS)

 

This Form should be submitted in accordance with the Regulations Regarding Standard Terms and Conditions for Class and Individual licence published in terms of section 69(1) of the Act.

 

This Form should be submitted quarterly in accordance with the Authority's Financial Year.

 

Name of Licensee

 

Licence/s held

 

Date submitted

 

Period under review

 

Website where CoC published

 

 

 

Section A

 

1. Licensee to complete the form below and confirm that the requirements have been addressed in respect of the licensee's abridged version of the Code of Conduct and any other supporting documentation (where applicable) to be provided by the licensee

 

Mark with an "X"

where applicable

Code of Conduct Requirement

Description of how a licensee has complied with these requirements

Provide information on the supporting documentation which addresses these requirements (attach proof of compliance)

Publication of Code


Use of official languages


Inform customers about their rights


Inform customers of broad range of services/products


Publication of applicable tariffs and fees


Contract terms and conditions


Protection of consumer confidentiality


Charging, billing, collection and credit practices


Complaint handling process and procedure


Applicable remedies for defective products


Operational/implementation and evaluation process

 

2. List the languages available at service centres

 

Afrikaans

XiTsonga

English

SeTswana

IsiNdebele

TshiVenda

SePedi

IsiXhosa

SeSotho

IsiZulu

IsiSwati

 

3. Total number of languages available:

 

 

 

4. I, ...................................................................................................., in my capacity as .....................................................................     hereby verify that the information provided is true and correct.

 

5. Signature

 

Signature


Designation

Date