| (1) |
An I-ECS licensee must provide free directory services to persons with Disabilities upon request. |
| (2) |
Emergency services: An I-ECS licensee must ensure that emergency services can be accessed by persons with Disabilities. |
| (3) |
Priority fault repairs: An I-ECS licensees must prioritise an urgent need to repair a handset for persons with Disabilities. |
| (4) |
Customer Service Staff: An I-ECS licensee must ensure that there are trained employees who can provide customer service and communicate with persons with Disabilities in all its stores. |
| (5) |
Demonstration of equipment: An I-ECS licensee must ensure that it provides a demonstration in respect of the use of the equipment to persons with Disabilities who visit a broadcasting service or I-ECS licensee’s store before the person purchases, where reasonably possible. |
| (6) |
Access to information: |
Television broadcasting service and I-ECS licensees must:
| (a) |
ensure that, where practicable, they provide, upon request, printed material outlining accessible products for persons with Disabilities in simple and reader friendly languages. This information must also be on licensees’ websites; |
| (b) |
provide brochures, videos and other information to organisations that work with deaf persons on a regular basis to ensure the information provided is displayed on information stands and targeted to deaf persons; |
| (c) |
make available advertisements and promotions for products and services specifically designed for persons with Disabilities in accessible formats to relevant organisations of persons with Disabilities in every province upon request; |
| (d) |
make provision for specific offers categorised according to Disabilities which must be easily accessible on the operators’ website. |
Financial Management of Parliament Act, 2009
