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Independent Communications Authority of South Africa Act, 2000 (Act No. 13 of 2000)

Regulations

Code for Persons with Disabilities Regulations, 2021 : Effective October 2022

6. National Relay System ("NRS")

 

(1) An ECS licensee must provide for a NRS which translates voice to text and vice-versa, on calls made by persons who are deaf or have a hearing or speech impairment as per the technical provisions in Annexure A.

 

(2) The NRS must offer the following relay services:
(a) Type and read;
(b) Speak and listen;
(c) SMS or text-based services;
(d) Video; and
(e) Captioned telephony.

 

(3) An ECS licensee must comply with the NRS specifications, applicable to video, as contained in Annexure A of these Regulations.

 

(4) The NRS specifications, applicable to video, must be implemented as follows:

 

Timeline

Operating

hours

Year 1

09h00 - 18h00

Year 2

06h00 - 22h00

Year 3

onwards

24 hours