“alternative dispute resolution” or “ADR”

means a process or mechanism that helps resolve a customer’s complaint through mediation;

“Authority”

means the Independent Communications Authority of South Africa established by section 3 of the Independent Communications Authority of South Africa Act, 2000 (Act No. 13 of 2000);

“CCC”

means the Complaints and Compliance Committee as defined in the Independent Communications Authority of South Africa Act, 2000 (Act No. 13 of 2000), as amended;

“complaint”

means an expression of dissatisfaction resulting from a licensed service;

“complainant”

means a person who has lodged a complaint;

“day”

means working day, unless otherwise specified;

“disabilities”

means long-term or recurring physical, hearing, or visual impairments;

“Licensee”

means a person issued with a licence to provide services in terms of Chapter 3 of the Postal Services Act, 1998 (Act No. 124 of 1998);

“older persons”

has the meaning assigned to it in the Older Persons Act, 2006 (Act No. 13 of 2006).

[Regulation 1A inserted by section 3 of Notice No. 1464, GG45415, dated 29 October 2021: effective 29 January 2022]