Financial Management of Parliament Act, 2009
R 385
Independent Communications Authority of South Africa Act, 2000 (Act No. 13 of 2000)RegulationsICASA Compliance Procedure Manual Regulations, 2011FormsForm 12B : Postal Services Complaints Report |
FORM 12B
POSTAL SERVICES COMPLAINTS REPORT
This Form should be submitted in accordance with the Code Of Practice for Postal Industry, Customer Care Standards and Conveyance of Mail Regulations.
This Form should be submitted bi-annually in accordance with the Licensee's Financial Year.
| 1. | Licence information |
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Name of Licensee/Registrant |
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Licence/Registration Number |
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Date submitted |
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Period under review |
2. Number of Complaints (complete for relevant months in this quarter)
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Months |
Number Received |
Number resolved |
Comments |
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January |
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February |
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March |
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April |
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May |
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June |
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July |
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August |
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September |
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October |
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November |
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December |
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TOTAL |
3. Complaints Log
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Provinces |
Complainant Name and Surname |
Nature of Complaint |
Date received |
Date Resolved |
Average turnaround time taken to resolve |
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Eastern Cape |
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Free State |
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Gauteng |
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Kwa-Zulu Natal |
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Limpopo |
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Mpumalanga |
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Northern Cape |
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North West |
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Western Cape |
4. Lost/Damaged items
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Months |
Number of lost/damaged items |
Description of loss/damage |
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January |
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February |
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March |
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April |
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May |
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June |
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July |
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August |
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September |
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October |
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November |
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December |
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TOTAL |
| 5. | Attach a copy of the complaints procedures published by your organisation and indicate on the cover page where they have been published (i.e. website, shops, etc). |
| 6. | I, ...................................................................................................., in my capacity as ..................................................................... hereby verify that the information provided is true and correct. |
| 7. | Signature |
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Signature |
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Designation |
Date |
