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Independent Communications Authority of South Africa Act, 2000 (Act No. 13 of 2000)

Regulations

ICASA Compliance Procedure Manual Regulations, 2011

Forms

Form 12A : Complaints Report

 

FORM 12A

 

COMPLAINTS REPORT

(ECS, ECNS, BS)

 

This Form should be submitted in accordance with the End-User and Subscriber Service Charter Regulations and Code of Conduct ECS and ECNS Licensees and Code of Conduct for Broadcasters published in terms of section 69(3) and 54(1) of the Act.

 

This Form should be submitted bi-annually in accordance with the Licensee's Financial Year.

 

1. Licence information

 

Name of Licensee

Licence/s held

Registration or ID Number

Date submitted

Period under review

 

2.        Licensees' Point of Contact for Complaints:

 

Name

Designation

Phone

Email

Website

 

3.        Complaints Report

 

3.1        Complaints Received and Resolved

 

Type* of Complaint

Month

1

Month

2

Month

3

Month

4

Month

5

Month

6

Average Time For Resolution

(per type)

Type 1






Type 2






Type 3






Type 4






Average Time For

Resolution (per month)






 

* Specify service to which complaint relates.

 

3.2 Pending/Escalated Complaints to the Authority or to an Industry Representative Body (IRB)

 

Reference

number

Complainants and

Licensee Details

Description of

Complaint

Date of

Receipt

Date of

Response















 

 

4. I, ...................................................................................................., in my capacity as .....................................................................     hereby verify that the information provided is true and correct.

 

5. Signature

 

Signature


Designation

Date