Public Service Commission Act, 1997
R 385
Public Protector Act, 1994 (Act No. 23 of 1994)RulesAmendment Rules relating to Investigations by the Public Protector and Matters Incidental thereto, 2020Chapter 9 : General Aspects in Resolving Complaints37. Complaint resolution processes and techniques |
[Rule 37 re-numbered by section 16 of Notice No. 1047, GG43758, dated 2 October 2020]
| (1) | The Public Protector shall endeavour to resolve a complaint in accordance with the manner provided for in section 6 of the Act, by initiating processes and techniques to— |
| (a) | mediate between the parties and to encourage a dialogue to move the parties towards an understanding of each other's position and a mutually acceptable outcome; |
| (b) | act as a conciliator between the parties separately, or in joint sessions or proceedings, in an attempt to reach a mutually acceptable outcome; or |
| (c) | negotiate with the parties with a view to clarifying or identifying the issues in a dispute, facts or the law, to provide a neutral evaluation or provisional opinion of the matter, or negotiate issues for potential agreement or remedial action to be taken. |
| (2) | The Public Protector may resolve a complaint by mediation, conciliation, negotiation or any other means appropriate in the circumstances, or any combination thereof. |
