4.21

Norm 21: Human resources must be adequately managed

4.21.1

Standard: Human resource policy approved by organisation ensuring best practices

4.21.2

Outcome: Well trained, skilled, motivated and dedicated staff

PROGRAMME PRACTICES:

(a)

Service provider must ensure that the appropriate staff is in place

(b)

Service provider must ensure that all applicants should be checked against Part B of Child Protection Register

(c)

Service provider must ensure that the Managers have training on the human trafficking issues

(d)

Service providers must ensure that there is a separate counseling room that is conducive and ensures privacy

(e)

Service provider must ensure that the Manager is able to demonstrate management and administration skills and be registered with relevant professional body

(f)

Service provider must ensure that Social workers are trained on the phenomenon of human trafficking and the Restoration and Healing programme

(g)

Service provider must ensure that each staff member have a personal file including job description, Individual Development Plan, Workplan and other related matters

(h)

Service provider must ensure that contracts of the staff members includes agreement on Confidentiality, acknowledgement of the rights of victims, victims responsibilities and victims’ rights as recipients of the service

(i)

Service provider must ensure that staff leave records e.g. leave, sick leave, family responsibility, are recorded punctually and maintained

(j)

Service provider must ensure that capacity building is undertaken on an ongoing basis

(k)

Service providers must ensure that staff members are trained on how to assist victims with special needs

(l)

Service provider must ensure that they meet the basic conditions of the Employment Equity Act, 1998 (Act No. 55 of 1998)

(m)

Service provider must ensure that the daily incident management register is regularly completed and handed over to shift workers

(n)

Capacity building and training

Service provider must ensure that all staff members are exposed to the accredited capacity building programmes

(o)

Service provider must ensure that an organisation al programme plan is developed that includes formal and informal training