4.4

Norm 4.  Provision of separate toilets facilities

4.4.1

Standard: Provision of separate toilets facilities for both genders are clean and in good working condition

4.4.2

Outcome: Victims experience privacy and hygienic toilets facilities in the organisation

PROGRAMME PRACTICES:

(a)

Service provider must ensure that one [1] toilet for at least every eight [8] residents of each gender are available

(b)

Service provider must ensure that where no washing basins are available, one suitable container must be made available for 15 victims

(c)

Service provider must ensure that female facilities are equipped with sanitary disposal bins

(d)

Service provider must ensure that toilet facilities for victims with special needs accommodate wheel chairs and other relevant equipment

(e)

Service provider must ensure that buildings have ramps and hand rails to facilitate access for people with special needs

(f)

Service providers that cannot accommodate victims with special needs, must have a arrangement with another accredited facility where they can refer them accordingly

(g)

Service provider must ensure that a urinal be provided in the toilet complex where a facility is developed to be used by more than six male victims

(h)

Service provider must ensure that the toilet roll holder is placed in easy reach of the user of the toilet – the roll holder may not be placed towards the back of the person sitting in the toilet

(i)

Service provider must ensure that the facilities are furnished with non-slippery, non-shining flooring and easy to clean surfaces

(j)

Service provider must ensure that the toilet area is well ventilated

(k)

Toilet for staff and visitors

Service provider must ensure that hand wash basin is supplied with constant warm and cold water. Toilets must be clean and accessible

(l)

Service provider must provide separate toilet facilities for males and females. There must also be separate male and female toilets for staff and visitors.