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Petroleum Pipelines Act, 2003 (Act No. 60 of 2003)

Notices

Petroleum Pipelines Act: Rules, 2014

Chapter 4 : Complaints, Investigations and Inspections

16. Form and manner of submitting a complaint

 

 

(1) Complaints in terms of section 31(1) of the Act must be lodged with the Energy Regulator within the period of validity of the licence.

 

(2) Complaints contemplated in subrule (1) above must comply with section 31(2) of the Act and must be lodged with the Energy Regulator—
(a) in writing by completing Form G;

OR

(b) telephonically by calling the number: +27 12 401 4600.

 

(3) Written complaints must be delivered by hand or sent by registered post or sent electronically or sent by fax to the addresses and numbers specified in Rule 2 of these Rules.

 

(4) Where a complaint is lodged telephonically, the complainant will be required to sign an affidavit confirming the details and nature of the complaint.

 

(5) A complainant may, in accordance with rule 4, request the confidential treatment of information submitted to the Energy Regulator as part of its complaint.