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Domestic Violence Act, 1998 (Act No. 116 of 1998)

Domestic Violence National Instruction 7/1999

4. Receiving complaints of domestic violence: responsibility of Community Service Centre commander

 

1) Every Community Service Centre commander must ensure that copies of the documentation referred to in paragraph 3(5) (above) are at all times available in the Community Service Centre.

 

2) If an incident of domestic violence is -
a) telephonically reported to the Community Service Centre or to a radio control unit by the complainant or any other person; or is
b) reported in person to the Community Service Centre by someone other than the complainant,

the Community Service Centre commander or member receiving the report must endeavour to obtain sufficient information concerning the incident to make it possible to comply with subparagraph (3).

 

3) If an incident of domestic violence is reported in the manner referred to in subparagraph (2), the Community Service Centre commander or person answering the telephone, must, -
a) without any unreasonable delay, ensure that a police vehicle from the appropriate radio control unit or station is despatched to the complainant to attend to the matter;
b) ensure that the crew of such vehicle is informed -
i) whether any violence or threatened violence is allegedly or has allegedly been involved in the incident; and
ii) who the complainant is.

 

4) If a complainant reports an incident of domestic violence in person at the Community Service Centre, the Community Service Centre commander must ensure that the steps set out in paragraph 5(2)(a)-(d) (below) are taken.