Basic Conditions of Employment Act, 1997
R 385
Postal Services Act, 1998 (Act No. 124 of 1998)Regulations setting out the Minimum Customer Care Standards and Complaints Handling Procedure |
Notice No. 140 of 2008
THE INDEPENDENT COMMUNICATIONS AUTHORITY OF SOUTH AFRICA HEREBY PRESCRIBES REGULATIONS ON CUSTOMER CARE STANDARDS AND COMPLAINTS HANDLING PROCEDURE TO BE ADHERED TO BY THE SOUTH AFRICAN POST OFFICE (SAPO) IN TERMS OF CLAUSE 10 OF THE LICENCE ISSUED TO SAPO IN RENDERING THE RESERVED POSTAL SERVICES.
