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Pension Funds Act, 1956 (Act No. 24 of 1956)

Chapter VA : Consideration and Adjudication of Complaints

30E. Disposal of complaints

 

(1) In order to achieve his or her main object, the Adjudicator—
(a) shall, subject to paragraph (b), investigate any complaint and may make the order which any court of law may make;
(b) may, if it is expedient and prior to investigating a complaint, require any complainant first to approach an organization established for the purpose of resolving disputes in the pension funds industry or part thereof, and approved by the registrar.

 

(2) Any complaint dealt with in terms of subsection (1)(b) shall be recorded by the Adjudicator and shall, for purposes of section 30H(3), be deemed to be a receipt of a complaint.

 

(3) If the complaint, dealt with in of subsection (1)(b), is not resolved, the complainant may again lodge the complaint with the Adjudicator, who shall deal with it in terms of subsection (1)(a).