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Pension Funds Act, 1956 (Act No. 24 of 1956)

Chapter VA : Consideration and Adjudication of Complaints

30A. Submission and consideration of complaints

 

(1) Notwithstanding the rules of any fund, a complainant may lodge a written complaint with a fund for consideration by the board of the fund.

 

(2) A complaint so lodged shall be properly considered and replied to in writing by the fund or the employer who participates in a fund within 30 days after the receipt thereof.

 

(3) If the complainant is not satisfied with the reply contemplated in subsection or if the fund or the employer who participates in a fund fails to reply within 30 days after the receipt of the complaint the complainant may lodge the complaint with the Adjudicator.

 

(4) Subject to section 30I, the Adjudicator may on good cause shown by any affected party—
(a) extend a period specified in subsection (2) or (3) before or after expiry of that period; or
(b) condone non-compliance with any time limit specified in subsection (2) or (3).