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National Credit Act, 2005 (Act No. 34 of 2005)

Chapter 5 : Consumer Credit Agreements

Part D : Statements of account

111. Disputed entries in accounts


(1) A consumer may dispute all or part of any particular credit or debit entered under a credit agreement, by delivering a written notice to the credit provider.


(2) A credit provider who receives a notice of dispute in terms of subsection (1)—
(a) must give the consumer a written notice either—
(i) explaining the entry in reasonable detail; or
(ii) confirming that the statement was in error either in whole or in part, and setting out the revised entry; and
(b) must not begin enforcement proceedings on the basis of a default arising from the disputed entry—
(i) until the credit provider has complied with paragraph (a); or
(ii) at any time that the matter is under alternative dispute resolution procedures, or before the Tribunal in terms of section 115.