The purpose of this chapter is to outline the key performance indicators to be used in grading home builders.

In order to meet the scope and objective of Section 5(4) (h) of the Act the following key performance indicators shall be applied:

This refers to the number of conciliations that have resulted in a legitimate claim

by a housing consumer recorded per builder during the year prior to the grading

of the home builder, expressed as a percentage of the number of the home

builder's enrolments during that year.

This refers to the number of late enrolments recorded per builder over a period of three years prior to the grading of the home builder, expressed as a percentage of the number of the home builder's enrolments during that time period.

This refers to the number of technical non-compliances recorded per builder during the year prior to the grading of the home builder, expressed as a percentage of the number of the home builder's enrolments during that year. Technical non-compliance means the failure by the home builder to comply with the provisions of the national building regulations.

This refers to an average score achieved by a home builder on the building quality index for houses built by the home builder during the year prior to the grading of a home builder, the highest possible building quality index being 100.