Financial Intelligence Centre Act, 2001 (Act No. 38 of 2001)
Guidance Note 3
Guidance for Banks on Customer Identification and Verification and Related Matters
Establishing and Verifying Identities
Natural Persons - South African Citizens and Residents
10. Status of "faxed copies"
Faxed copies of documents may be relevant in instances when client information is obtained in a non face-to-face situation. In such cases, the principles discussed in paragraph 9 above would apply. This implies that documents that are certified as true copies of originals may be accepted, but a bank would have to take additional steps to confirm that the said documents are in fact those of the client in question.
In cases when client information is received in a face-to-face situation, the relevant documents will be sighted as part of the verification process. If copies of those documents are not made at that stage for record keeping purposes, they may be faxed to the bank in question shortly thereafter. The bank should then record that the originals or certified copies of the documents, as the case may be, were sighted as part of the verification process.