Financial Advisory and Intermediary Services Act, 2002 (Act No. 37 of 2002)
Proceedings of the Office of the Ombud for Financial Services Providers Amendment Rules, 2004
2. Fundamental principles
|(a)||In disposing of a complaint the Ombud acts independently and objectively and takes no instructions from any person regarding the exercise of authority.|
|(b)||The complainant and any other party to the complaint are expected to give their fullest co-operation to the disposal of the complaint within a reasonable time.|
|(c)||The services rendered by the Ombud are not to be construed as being similar to those of a professional legal adviser and are confined to the investigation and determination of complaints in terms of the Act and these Rules.|
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