Financial Advisory and Intermediary Services Act, 2002 (Act No. 37 of 2002)

Chapter V : Duties of authorised Financial Services Providers

Purchase

An authorised financial services provider must, except to the extent exempted by the registrar, maintain records for a minimum period of five years regarding—

(a)	known premature cancellations of transactions or financial products by clients of the provider;

(b)	complaints received together with an indication whether or not any such complaint has been resolved;

(c)	the continued compliance with the requirements referred to in section 8;

(d)	cases of non-compliance with this Act, and the reasons for such non -compliance; and

(e)	the continued compliance by representatives with the requirements referred to in section 13(1) and (2).