Financial Advisory and Intermediary Services Act 2002 (Act No. 37 of 2002)

Codes of Conduct

Purchase

A provider must—

(a)	where applicable, at the request of a client, provide the client with a statement of account in connection with any financial service rendered to the client, unless otherwise agreed;

(b)	inform a client that there are—

(i)	charges to be levied on furnishing of account statements (if any);

(ii)	procedures to be followed by a client in case of statement errors;

(iii)

procedures to be followed by a client whenever changes in personal identification or addresses occur; and

(iv)	safeguards and essential precautions to be implemented, followed and taken in connection with telephonic and electronic banking services in respect of deposit accounts.