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Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)

Chapter VII : Consumer Protection

46. Performance


(1) The supplier must execute the order within 30 days after the day on which the supplier received the order, unless the parties have agreed otherwise.


(2) Where a supplier has failed to execute the order within 30 days or within the agreed period, the consumer may cancel the agreement with seven days' written notice.


(3) If a supplier is unable to perform in terms of the agreement on the grounds that the goods or services ordered are unavailable, the supplier must immediately notify the consumer of this fact and refund any payments within 30 days after the date of such notification.